Quality Award

Pelican Jacks has two Award Winning Fish & Chip Shops. We are the only shop in Middlesbrough & East Cleveland to qualify for the prestigious Quality Award which is only given to the very best in the industry. Our shops in Whale Hill & Marske by the Sea have both passed the stringent 71 point examination which covers Customer Service, Marketing, Food Safety, Hygiene and of courser Food Quality. There are 12,00 Fish & Chip Shops in the UK, only 250 have the award meaning we have 2 shops in the top 2% in the country.

Pelican Jacks is a member of the National Federation of Fish Fryers (NFFF) and our proprietor has undergone an intensive in house course on Fish & Chip shop management run by the NFFF at their Headquarters in Leeds.

Pelican Jacks Whale Hill is 5 star hygiene establishment so you can rest assured that your food is prepared by food safety professionals in an environment that is properly managed, maintained and immaculately clean.

Ingredients
Pelican Jacks source only the best ingredients from local suppliers & sustainable resources.

Packaging
Pelican Jacks offers a variety of packaging to ensure your food is exactly the way you want it. We offer the latest in segregated boxes to ensure your Fish & Chips stay in the best condition for longer or if you prefer them in paper then please tell us!

 

 

 

5 STAR RATING

Our Whale Hill Shop has been awarded the highest rating possible in the Food Standards Agency Ratings. Our 5 stars means you can be assured we operate at the highest level possible in food hygiene.

Frying Medium Management
Basically this is how we manage the oil in which we fry your Fish & Chips. We use only the finest beef dripping and we filter the oil in each of our pans EVERY DAY. This means we are frying in clean oil to ensure our food tastes just great.

Customer Complaints
We want your visit to Pelican Jacks to be an enjoyable one, we train our staff to be friendly, helpful and to serve you the best quality food. If we fail in anyway to meet the high standards we set ourselves then please let us know. We treat all customer complaints seriously and will act immediately on any valid complaints you have.